Customer Service Agent (CXTi)

Job Description

We’re looking for positive, customer-focused individuals with automotive experience or a strong desire to learn. You'll handle calls related to product info, benefits, cancellations, mobile app support, and claims processing, always delivering top-tier service.

At Axiom Connected, we take pride in our people-first culture and digital-first approach. Our Bogotá team supports U.S. clients in the automotive finance and insurance space, ensuring fast, efficient, and professional service with every interaction.

Key Responsibilities:
• Answering inbound calls from existing customers
• Assisting customers with general inquiries, making payments, and questions regarding program limits and benefits, billing questions, claims, etc.
• Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
• Working with finance and administration
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers
• Maintaining current knowledge of products and services offered
• Other tasks as assigned.

Requirements:
• High-School diploma required
• Bilingual abilities required (English B2+ or above is mandatory).
• Office 365 experience preferred (Outlook, Teams, Word, Excel, Etc.)
• Strong attention to detail and the ability to follow directions
• Ability to provide excellent customer service in all situations including patience, de-escalation, positive demeanor.
• Ability to effectively multi-task.

Axiom Connected Benefits:
• 40 hours a week
• Base salary $2.500.000 + $600,000 COP in benefits
• Career growth opportunities
• Position will have the option to be hybrid remote after 60 days

Please attached your CV in English.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Conocimientos: Microsoft office, Servicio al cliente, Técnicas de Call Center
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante