Call Center Representative (Bilingual Voice Support Specialist)

Location: Colombia Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports To: Team Leader About Influx Influx provides 24/7 on-demand customer service for world-class tech brands and digital platforms. Powered by a global, remote-first team, we deliver high-impact support solutions that help innovative companies scale. About the Client: Our client is a leader in the audio and in-store media tech space, delivering music streaming and sound management systems for businesses worldwide. Role Summary: We are looking for tech-savvy, bilingual (English/Spanish) Voice Support Agents to join our team. In this role, you will assist clients with streaming setup, hardware support, and service inquiries, delivering a professional customer experience over the phone. Key Requirements Core Must-Haves Language: Advanced English and Spanish fluency (B2+ or higher) with excellent verbal and written skills. Experience: Proven track record in voice-based customer support. Core Skills: Strong active listening, coachability, and ability to follow complex technical instructions. Work Setup: Quiet workspace with a dedicated noise-canceling headset. Technical Hardware Specs (BYOD) OS: Windows 10 or higher (No Chromebooks, Macbooks or Linux). Processor: Intel Core i5 (10th Gen or higher) or equivalent. Memory: Minimum 8GB RAM. Internet: High-speed connection (minimum 50 Mbps download & upload). Nice-to-Haves (Bonus Qualifications) Prior experience with Salesforce or similar CRM tools. Basic understanding of audio hardware (PA systems, speakers, amplifiers) or IoT systems. Familiarity with reading basic scripts or code snippets (Python, JavaScript, etc.). A passion for music and familiarity with streaming services like Spotify or Apple Music. Key Responsibilities Handle inbound and outbound customer inquiries via voice channels. Troubleshoot technical issues regarding streaming solutions and audio hardware. Maintain accurate records and account updates in internal systems. Escalate complex technical tickets to internal teams as needed. Why Join Influx? Growth: Continuous learning, upskilling, and guidance from an elite leadership team. Culture: A diverse, inclusive, and people-first workplace built on kindness and accountability. Perks: Performance-based incentives and exposure to cutting-edge audio tech. Recruitment Safety Note: Influx never charges fees during the hiring process. All official emails come from the domain @influx.com.-Requerimientos- Educación mínima: Universidad / Carrera técnica
1 año de experiencia
Idiomas: Inglés
Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, demostrador, feriante, viajante, agent, representative, agente, representante, apoyo, support, soporte, especialista