Head of Fulfillment & Performance Strategy

Non-Negotiable Requirements

Who We're Looking For

You're an elite Meta advertising strategist. You understand direct-response advertising at a deep level and have the results to prove it.

You're highly creative. You naturally develop new concepts, question assumptions, and identify opportunities others overlook.

You're a proven leader. You've managed talented people, developed their capabilities, and held teams accountable for measurable outcomes.

You're a deep problem solver. You approach complex situations analytically, investigate root causes, and make thoughtful decisions.

You're proactive. You don't need constant direction or permission to identify opportunities and recommend improvements.

You're customer-focused. You understand that outstanding client retention is built through performance, communication, and trust.

You're positive and growth-oriented. You embrace challenges, welcome feedback, and constantly seek improvement.

You think like an owner. You take responsibility for results, not just the tasks assigned to you.

Non-Negotiable Requirements

• 5+ years of hands-on Meta advertising experience.
• 3+ years of leadership experience in a performance marketing or digital agency environment.
• Demonstrated success managing and scaling direct-response advertising campaigns.
• Exceptional creative strategy and advertising concept development skills.
• Proven ability to lead and develop Media Buyers and other marketing professionals.
• Strong understanding of lead generation, conversion funnels, and customer acquisition economics.
• Experience managing multiple client accounts and improving client outcomes.
• Strong analytical and critical-thinking abilities.
• Excellent written and spoken English.
• Ability to work with substantial overlap during US Eastern Time business hours.
• Strong ownership mentality and independent decision-making skills.

Preferred: Experience with home service companies, local lead generation, appointment-based businesses, or US-based marketing agencies.

What You'll Own

Key Responsibilities

1. Meta Advertising Strategy

• Lead campaign strategy and performance.
• Identify growth opportunities and optimize results.
• Coach and develop Media Buyers.

2. Creative Strategy

• Develop winning hooks, offers, and ad concepts.
• Lead creative testing and innovation.
• Identify new strategies before performance declines.

3. Client Retention

• Own client satisfaction and retention.
• Proactively resolve at-risk accounts.
• Improve client experience and lifetime value.

4. Team Leadership

• Lead and develop the fulfillment team.
• Establish accountability and performance standards.
• Drive continuous improvement.

5. Operational Ownership

• Independently solve problems and make decisions.
• Improve systems, processes, and efficiency.
• Leverage AI and automation to scale operations.

Compensation

$5,000–$6,000 USD per month, based on experience.

Full-time, remote position.

Open to qualified international candidates, with preference for Latin America.

Significant autonomy, direct access to company leadership, and meaningful opportunities for long-term growth.

Additional Skills & Experience (Preferred)

Experience in home service lead generation, advanced Meta creative strategy, AI-driven marketing automation, and scaling high-performing agency teams is a strong plus.

EyeFly Digital is a US-based performance marketing agency specializing in lead generation for established home service businesses.

We're hiring a Head of Fulfillment & Performance Strategy to lead our team, drive advertising performance, and take full ownership of client delivery.

We're looking for a strategic, creative leader who solves problems independently, challenges the status quo, and consistently raises performance standards.

Your Mission

• Client Retention: Improve satisfaction and long-term retention.
• Meta Advertising: Lead strategy and campaign performance.
• Creative Strategy: Develop winning hooks, offers, and ad concepts.
• Team Leadership: Coach and elevate our existing team.
• Operations: Build scalable systems and solve problems independently.

Your goal: Better results, stronger retention, and a high-performing operation that runs without constant oversight.