Account Manager - Must Have Advanced English Level

Important note:
Please apply only if you have a C1 English level, strong pronunciation, and can communicate clearly and fluently in professional conversations.

GoStaffy is a premium staffing company that connects U.S.-based businesses, mostly marketing agencies, with top Colombian talent. We help agencies build reliable, long-term remote teams while creating meaningful career opportunities for Colombian professionals.

The Account Manager role begins as soon as a Team Member is officially hired by a partner agency. Recruitment completes the account handoff and shares all key information; from that moment, Account Management owns the post-hire experience. The goal is simple: clients feel supported, Team Members feel guided, and Account Managers have clear direction, structure, accountability, and support.

Key Responsibilities:

- Lead the AM team: guide, support, coach, organize priorities, and help train new Account Managers as the department grows.
- Manage the handoff after a hire: receive all account details from Recruitment and make sure the transition is clear, smooth, and complete.
-Support clients and Team Members: oversee onboarding, follow-ups, relationship management, performance concerns, and issue resolution.
- Focus on retention: identify risks early, create action plans, and protect the relationship with both the agency and the Team Member.
- Improve the department: implement process optimizations, projects, and systems that help the team grow, work better, and improve retention.
-Track KPIs: monitor each Account Manager’s KPIs and make sure they are aligned with GoStaffy’s company goals.-Requerimientos- Educación mínima: Universidad / Carrera Profesional
3 años de experiencia
Idiomas: Inglés
Conocimientos: Comunicación corporativa, Gestión del talento, Asesoría al cliente, Retenciones, Administración de atención al cliente, Comunicación con el cliente, Asesoría en recursos humanos, Desarrollo de estrategia
Disponibilidad de viajar: Si
Palabras clave: cuentas, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente