Customer Support Representative

You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. Your responsibilities include:

Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.

Enhance Game Experience: Continuously monitor and improve the overal player experience, focusing on match quality and app usability.

Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively.

Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.

Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games.

Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service.-Requerimientos- Educación mínima: Educación Básica Secundaria
2 años de experiencia
Idiomas: Inglés
Conocimientos: Servicio al cliente, Soporte al cliente, Atención al cliente
Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante