Senior Spanish Customer Service, Monday to Friday Only - Office Hour Only

Job Summary
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role involves handling inbound inquiries via phone, live chat, and email, ensuring timely resolution, and delivering exceptional customer experiences.
Key Responsibilities
Inbound Calls
- Answer customer calls promptly and professionally.
- Provide accurate information, resolve issues, and escalate complex cases when necessary.
- Document interactions in the CRM system. Live Chat Support
- Engage with customers in real-time through chat platforms.
- Troubleshoot issues, provide product/service guidance, and maintain a friendly, empathetic tone.
- Handle multiple chat sessions simultaneously while maintaining quality. Email Support
- Respond to customer inquiries via email with clear, concise, and professional communication.
- Ensure timely follow-up and resolution of pending cases.
- Maintain consistency in tone and accuracy across written correspondence.

Qualifications
- Strong communication skills (verbal and written).
- Ability to multitask across different support channels.
- Proficiency in CRM systems and customer support tools.
- Problem-solving mindset with attention to detail.
- Prior experience in customer service or call center environment preferred. Core Competencies
- Empathy and patience in handling customer concerns.
- Active listening and clear articulation.
- Time management and prioritization skills.
- Team collaboration and adaptability.
- Professionalism under pressure. Performance Indicators
- Response time and resolution rate.
- Customer satisfaction scores (CSAT/NPS).
- Accuracy of information provided.
- Adherence to company policies and compliance standards.-Requerimientos- Educación mínima: Universidad / Carrera técnica
3 años de experiencia
Idiomas: Español ,Inglés
Conocimientos: Capacidad de asesorar, Atención al usuario, Atención telefónica, Calidad de servicio, Crm, Servicio al cliente, Soporte al cliente, Teams, Atención al cliente, Atención al servicio