Trilingual Tech Support Agent I$3.3MI English B2+Portuguese B2 I Indefinite term contract

At Contact Point 360, we are hiring Trilingual Tech Support Agents. English B2 + Portuguese B2, and tech support required Join our Wave 1. What we offer: Base salary: COP $3,300,000 Indefinite-term contract + legal benefits Fixed schedule | 42 hours per week Weekends Off (Depending on operations needs) On-site Wave 1 Location: Calle 97 & Autopista Norte Bogotá Apply now and take the next step in your technical support career with an international company. Responsibilities Provide first-level technical support via phone, chat, and email. Diagnose and troubleshoot hardware and software issues. Support users with laptops, desktops, printers, and other technical issues. Guide users step by step to identify and resolve technical problems. Accurately document, categorize, and track support tickets. Prioritize cases based on impact and urgency. Escalate complex technical issues with the necessary supporting documentation. Meet individual and team goals related to quality and response times. Provide clear and professional support in English and Portuguese when required. Requirements English B2 level or higher. Portuguese B2 level or higher. Experience in technical support or service desk AND customer service. Experience supporting laptop and desktop hardware. Basic understanding of LAN/WAN networks. Experience using IT tools. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Customer-oriented mindset and willingness to learn. Contract Type Indefinite-term contract Work Modality On-site Schedule Fixed schedule | 42 hours per week | 2 days off per week
· At Contact Point 360 S.A.S., we believe in talent without barriers. We are committed to fostering an inclusive, diverse, and respectful workplace where every individual has the opportunity to grow and achieve both their personal and professional goals. We encourage everyone to participate in our recruitment and hiring processes under the principles of equal opportunity. We value talent, diversity, and the unique potential that each person brings to our organization.-Requerimientos- Educación mínima: Educación Básica Secundaria
años de experiencia
Conocimientos: Redes, Soporte al cliente
Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante