QA Analyst

Are you passionate about quality, data, and continuous improvement? Were looking for a Quality Assurance Analyst to join our team in Cartagena and play a key role in ensuring and improving the quality of our operational processes. What will you do? Monitor and analyze quality KPIs and identify improvement opportunities. Conduct internal audits and ensure process compliance. Develop and follow up on corrective and preventive action plans. Support the creation and standardization of SOPs, manuals, and process documentation. Partner with Operations to implement process improvements and quality standards. Prepare quality reports and contribute to continuous improvement initiatives. What are we looking for? Professional or student in Business Administration, Industrial Engineering, Quality, or related fields. 12+ months of experience in Quality Analyst, Quality Coordinator, or similar roles, ideally with auditing experience in the BPO industry. Intermediate to advanced English. Strong Excel and Microsoft Office skills. Knowledge of Quality Management Systems, KPIs, and improvement plans. Analytical mindset, attention to detail, communication skills, and a strong orientation toward continuous improvement. Position: Quality Assurance Analyst If youre ready to turn data and insights into better processes and better service, wed love to hear from you!.

-Requerimientos- Educación mínima: Universidad / Carrera Profesional
años de experiencia
Idiomas: Inglés
Palabras clave: calidad, quality, qa, analista, analyst