Customer Service Representative - English C1

Location Barranquilla, Colombia Celer - Cra 79 - 115 100% On-Site Position
· Schedule Monday to Friday Availability between 6:00 a.m. 6:00 p.m. (rotating shifts within this time frame) Full availability within the schedule range is required Position Overview We are looking for a Customer Service Representative to serve as the first point of contact for medical providers and members. In this role, you will deliver high-quality support through calls, emails, and internal systems while working in a collaborative and fast-paced environment focused on service excellence and professional growth. Key Responsibilities Handle a high volume of inbound and outbound calls Manage customer service emails and support tickets Resolve access issues and provide requested information Conduct follow-up calls with providers and members Investigate invoices, balances, and claims Accurately document interactions in internal systems Support account management and operational projects Requirements Minimum 1.5 years of experience in customer service (calls and emails) Background in healthcare or insurance (preferred but not required) Basic knowledge of systems and office tools Strong communication and problem-solving skills Ability to work collaboratively and stay organized Ability to work independently in an on-site environment.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
3 años de experiencia
Idiomas: Inglés
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante