Customer Service Representative - On site

Are you analytical, detail-oriented, and passionate about solving problems? We are looking for a Customer Service Representative to support the investigation and resolution of payment-related cases while delivering an exceptional customer experience.

In this role, you will review, validate, and investigate payment-related issues, ensuring accurate documentation, compliance with established procedures, and timely case resolution.

Key Responsibilities:

- Review and manage payment-related cases through internal systems and ticketing platforms.
- Investigate and analyze payment issues to identify root causes and determine appropriate resolutions.
- Document case findings accurately and maintain complete case traceability throughout the investigation process.
- Collaborate with internal teams and external partners to gather information and ensure timely case resolution.

Qualifications:

- English level B2 or higher.
- Minimum of 1 year of experience in Customer Service, Back Office, Call Center, BPO, Financial Operations, or related environments.
- Strong analytical and problem-solving skills.
- High attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and cases efficiently.
- Experience using CRM or ticket-management platforms; HubSpot experience is a plus.
- Availability to work onsite and comply with assigned schedules.

Schedule & Location:

- Schedule: 08:00 AM – 06:00 PM.
- Two (2) days off.
- 100% onsite position.
- Work location: Iterum BPO offices, near El Dorado Airport in Bogotá.

What We Offer:

- Base salary of COP $2,800,000 + Bonus up to 360,000 COP
- Fixed-term contract (until Jan 12th) Opportunity for conversion to an indefinite-term contract based on business needs and performance.
- Fully paid training.
- Career growth and development opportunities.
- Supportive and collaborative work environment.

Additional Benefits:

Educational assistance programs.
Health and wellness initiatives.
Exclusive employee discounts.
Recreational activities.
Work-life balance programs.
Professional development opportunities.

Start Date: September 11
.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Personas con discapacidad: Sí
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante