Customer Success Specialist

Position: Implementation Consultant Location: Guatemala (Preferred), Colombia and Kenya Employment Type: Full-time Experience Level: 2+ Schedule: Monday to Friday: 8:00 AM - 5:00 PM EST (Available to start one hour earlier or one hour later) Language Requirement: Bilingual English/Spanish (C1 Advanced proficiency required) Education Requirement: High School diploma required; some college preferred Modality: On-site Role Overview The Implementation Consultant leads the client implementation process for new PEO clients, ensuring a seamless transition to company services. This role serves as the primary point of contact during the implementation phase, addressing client concerns, configuring solutions, and training clients on effective system use. The consultant collaborates with cross-functional teams, troubleshoots issues, and identifies opportunities for process improvements. Key Responsibilities Client Implementation & Support Lead end-to-end client implementations by understanding requirements and configuring PEO solutions. Serve as the primary point of contact during implementation, addressing concerns and providing expert guidance. Train clients on effective system use to ensure successful adoption. Troubleshoot and resolve technical or process-related issues. Operational & Administrative Tasks Prepare for client welcome calls, including reviewing client information and preparing presentations. Review/scrub employee import files for accuracy. Perform basic Prism setup (departments, worksites, divisions, etc.). Update client tasks in Client Space as needed. Coordinate calls with CIS/SCIS and clients. Generate and distribute transition emails for new clients. Pull reports for clients as required. Collaboration & Continuous Improvement Work closely with Sales, Client Relations, Payroll, and other cross-functional teams. Stay updated on industry trends, best practices, workflows, and benefits regulations. Identify opportunities for process improvements and implementation efficiencies. Requirements Must Have: At least 2 years of experience in Client Implementation, HR, Client Onboarding or related fields. Client-facing background is need. Strong problem-solving and analytical mindset. Exceptional attention to detail and data analysis capabilities. Ability to prioritize and manage multiple tasks in dynamic environments. Strong organizational and workload management skills. Proven ability to work collaboratively and foster teamwork. Key Skills Hard Skills PEO solution configuration PrismHR setup and reporting Employee data validation Case management systems (Client Space) Microsoft Office proficiency Soft Skills Strong communication (verbal & written) Relationship building with clients and teams Analytical thinking & problem-solving Organizational skills & multitasking Professionalism under pressure Proactive mindset & accountability Candidate Profile The ideal candidate is organized, proactive, and client-focused, with strong communication skills and the ability to manage both strategic implementations and operational tasks. They thrive in dynamic environments, balance multiple priorities effectively, and ensure smooth client transitions by combining technical accuracy with excellent client service.

-Requerimientos- Educación mínima: Bachillerato / Educación Media
1 año de experiencia
Idiomas: Inglés
Palabras clave: especialista